Cancellation & Refund Policy

Cancellation and refund eligibility depends on the order status and the circumstances of the request.

Before dispatch

If you need to change or cancel an order, contact SritiLite™ as early as possible. Requests can be reviewed before dispatch.

After dispatch

Once an order has been dispatched, cancellation or return options may depend on the nature of the issue and delivery status.

Damaged or incorrect product

If you receive a damaged or incorrect product, contact customer care promptly with the order details and supporting information so the matter can be reviewed.